Return and Refunds Policy
Returns
Our policy lasts 30 days. Unfortunately, If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
If you want to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. In addition, we do not accept intimate or sanitary goods products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Trackable Return Tracking Numbers
In the event that your return is lost in transit, we are not subject to liability.
We recommend you ship using a traceable shipping method such as UPS, FedEx, or USPS Priority Mail and keep a copy of the tracking number for your records. All returns without traceable return tracking numbers will not be eligible for a full or partial refund.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Please Note A 10% restocking fee will be charged for all returns in excess of $100. Sale items are FINAL SALE and cannot be returned.
QUESTIONS If you have any questions concerning our return policy, please contact us at: support@audiovibes.co
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is applied.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@amvim.com.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@audiovibes.com first.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should email us first to get a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over, you should use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.